Glass Pebble Privacy Policy

This privacy notice describes how I, Rosalind Pither, trading as Glass Pebble, use your personal data. It explains the key ways in which I deal with information I hold about you, so it is relevant to anyone who uses Glass Pebble services or visits the website. This notice sets out the basis on which personal information is collected from you in order to fulfil the service obligations of Glass Pebble and improve that service. Please read this notice carefully to understand the commitment and practice regarding your personal information , treatment and use of that information and with whom that information is shared.

When you first place an order with us, or register as a Friend of Glass Pebble, we will create a record in your name, it will usually be obvious when we collect information from you, as you will fill in an order/ contact form or provide us with your contact details when you register as a Friend. Friends of Glass Pebble are only asked to provide a preferred contact usually only an email and a preferred contact name. 

Please note, that email is never a 100% secure way of communicating. By using it, you agree that you will send any information by email at your own risk.

We use your personal information to enable us to provide the services offered by Glass Pebble. We only ask for and collect information in accordance with this privacy policy.

The Glass Pebble mailing and customer lists are not shared with other parties. 

You are entitled to view and request a a copy, ask us to amend or delete the personal information we hold about you. Please email me with your enquiry related to this right.

 

When you place an order 

When you place an order with Glass Pebble, we ask for the delivery address , the payee address, if different and your contact telephone number(s) so that we can deliver your order and contact you about the order of the need arises. We ask for an email contact in order to confirm the order has been accepted and the expected delivery date. We may contact you after delivery to check receipt and request feedback. If you contact us, we may keep a record of that correspondence. The contact/order forms are used to answer queries, process any orders and contact you if we need to obtain or provide further information.

Should you prefer you can contact Glass Pebble by email or telephone. Refunds in accordance with our terms and conditions, are usually organised by telephone.

In order to process a refund, credit card or bank details will need to be collected. This information is not kept beyond the point that the transaction is completed and all financial matters finished accordingly. Details of the order and of how that order was fulfilled will be maintained with your name and contact details only. Unless you opt to be a Friend of Glass Pebble and thus to receive updates and associated marketing materials, we will not contact you further, with the exception of any feedback enquiry which we may send after the order has been fulfilled. 

In the event that you wish to make a complaint about an aspect of our services, please refer to our  terms and conditions which provide the detail and the basis of our contract with you. A record will be kept of any complaint and the ensuing correspondence in order to provide a clear communication trail and to help us improve the service we offer. 

We may use your personal information in dealings with third parties who also hold personal information on you (such as banks or credit card agencies). They may provide this information as a matter of ordinary business dealings, or we may ask them to do so where there is a financial matter that needs resolving.

We do monitor and keep a record of telephone calls to ensure that we have a clear record and to help us to improve the services.

 

Friends of Glass Pebble

We will only send you information about new products and developments, or other marketing materials if you have ticked that you wish to receive these as a Friend of Glass Pebble. If you enter any quizzes or other interactive activities as a Friend of Glass Pebble, we will keep a record of this to help us know what is enjoyed or welcomed. This website operates an email newsletter, used to inform visitors to the website about products and services used by this website. The newsletter is only sent directly to those users of the services who choose to become a Friend of Glass Pebble., 

If you register as a Friend of Glass Pebble you may unsubscribe or change your contact details at any time, at which point previous contact details will be deleted. The option to unsubscribe will be repeated with each newsletter.

 

Visitors to the website

We record information about how visitors use the website and use this data with a third party service, Google Analytics, to better understand what products or content has been of most or least interest so that we can improve the website. When you use the website we also use IP addresses to identify the location of users ; if you are local/ from the UK or abroad, and to block any disruptive use. We do not use this information to track back or identify individuals. This information is not shared with third parties other than  Google Analytics in order to complete the analysis.

 

Social Media Platforms and other websites

Communications, engagement and actions taken through external social media platforms that this website and its owner participate on, are covered by the terms and conditions as well as the privacy policies held by each social media platform respectively. As website /owner, I will never ask for personal or sensitive information through social media platforms.

As website /owner , I cannot be responsible for any activity on other websites which may choose to feature or link to the Glass Pebble website.